Antique Electronic Supply®
Policies and Guarantees
We believe we provide competitive and fair pricing while maintaining the quality and integrity of our products. We feel that we can save you money by providing you with a reliable and timely source for your electronic component needs. Due to the nature of the types of products we supply, all prices and availability are subject to change. While we try to stock everything we catalog, we cannot guarantee 100% availability. If an ordered item is not in stock and we expect to have it again (excluding NOS tubes and surplus goods), it will be back ordered and so noted on your invoice unless otherwise requested. It will be invoiced and shipped when it becomes available. The back-ordered part will be invoiced and shipped when it becomes available. Shipping charges will be adjusted so that you are not penalized by the additional cost of making two shipments. If an item is ordered that cannot be back ordered or we cannot insure availability, it will be cancelled from the order and so noted on the invoice. If an item has -NLA- (no longer available) in the description on the invoice, it means we are no longer able to provide it.
You can browse our products and place orders at any time on this website. Fax orders can be sent 24 hours a day, 7 days a week to 800-706-6789 (U.S. and Canada only) or 480-820-4643. Unless specifically requested, these orders will be filled and shipped without acknowledgment. We accept phone orders from 8:00 a.m. to 5:00 p.m. (MST) Monday through Friday at 480-820-5411. We do our best to accommodate add-ons to orders; however, we may charge a service fee for add-ons and cannot guarantee it will be added to the original order. The customer assumes all responsibility for additional shipping charges if the add-on ships separately.
For orders of $89.00 or more with a contiguous U.S. delivery address, we offer free ground shipping using a carrier of our choice. If you choose to ship an alternate method, you are responsible for the shipping costs. For orders less than $89.00 with a contiguous U.S. delivery address, we ship by UPS ground unless you specify otherwise. UPS Air, USPS Priority Mail and some other types of priority delivery are available upon request. To Alaska, Hawaii and Puerto Rico we ship by Priority Mail unless you specify otherwise. Outside the U.S. we ship by International Priority Mail for shipments 4 lbs or greater that have a total value over $89.00. If less than 4 lbs. and the value is less than $89.00, we can ship by Int'l 1st class. If you prefer to use your own carrier, this must be specified at time of order.
Our guarantee represents the consumer's exclusive remedy for a defective product. Antique Electronic Supply® expressly disclaims all other warranties, express or implied, for the products listed in this catalog.
Limitation on Liability
Antique Electronic Supply® shall not be liable for any indirect or consequential damages, including, but not limited to, personal injury or loss of income, arising out of the purchase or use of a product listed in this catalog, and in no event shall our liability exceed the price of the product.
All items in our catalog are guaranteed to meet your satisfaction or they may be returned within 10 days for exchange or credit, providing the item is in resalable condition. Any items that have leads cut, evidence of soldering or other sign of installation and/or use cannot be returned unless the product is defective. Please note, cut-to-order items such as grill cloth, tolex, piping and wire, cannot be returned; software may only be returned if it is in new and unopened condition; defective software is returnable for exchange only. Please check and/or test your purchases upon receipt, even if the items are a back up set for future use, and notify us of any problems within the warranty period. All new tubes (except horizontal amplifier tubes, also known as "linear or sweep tubes") are guaranteed to meet manufacturers specifications for 90 days, except for breakage or when damaged by operation outside manufacturers' specified ratings. All used tubes are guaranteed to meet minimum industry standards for used tubes and are guaranteed for 30 days. The same exceptions and conditions, as noted above for new tubes, apply to used tubes. Linear/Sweep tubes are guaranteed for 10 days, except for breakage or damage caused by operation outside the tube manufacturers' specified ratings. Please check all linear/sweep tubes upon receipt. If there is a problem, please notify us immediately. After contacting us, we will take the tube back for evaluation by our technician. We will notify you with a decision about replacement or credit after the evaluation. If the linear/sweep tubes are out of the 10-day warranty period we will not take them back under any circumstances. Should it be necessary to return merchandise for exchange or credit, e-mail email@example.com or call with a reason for the return. Upon approval, you will be given a Return Authorization number (RA#). No returns should be made without contacting Customer Service for authorization. All returns should be sent promptly; we must receive all returns within 30 days or the RA number will become invalid. The RA number must be placed on the outside of the package being returned in order to assure that your return is handled in a timely manner. We reserve the right to charge a restocking fee when no evidence of product failure exists if merchandise is returned after the 10-day period. Dealers and Resellers, We suggest you test all tubes or any type of electrical product upon receipt, as our warranty does not extend beyond you and ends when you resell the item. Warning! Vacuum tubes, transformers, capacitors, amplification circuits and other products listed in this catalog operate at high voltages that can cause permanent injury, disability or death. Vacuum tubes operate at high temperatures that can cause severe burns. Never attempt to repair, construct, alter, test, work on or touch electronic equipment unless you are trained or otherwise qualified to do so. Likewise, never remove a protective cover from electronic equipment unless you are trained or otherwise qualified to do so.
We have gift certificates!
Are you looking for the perfect gift for your hobbyist friend, but aren't quite sure about the certain item they need? How about an Antique Electronic Supply® Gift Card? Gifts cards have a value of $25.00 each.